FAQ

Yes. Every piece is made by hand by craftsmen in our workshop in Kayubihi, Bangli, Bali, where we have been making handicrafts since 1998.

Mainly natural bamboo, wood and coconut shell, finished with thread, paint or varnish depending on the design. The materials of each product are listed on its product page.

Yes. Our bamboo is dried and treated to protect it against mould and termites, so it lasts longer and keeps its sound.

Each piece is handmade from natural materials, so small differences in colour, grain and size are normal. This is part of what makes every piece unique.

Hang it in a place with a light breeze and some shelter from heavy rain. Wipe off dust with a dry cloth. If it hangs outdoors all year, bring it inside during long rainy periods to keep the bamboo in good condition.

We are adding new categories: rattan, seagrass, Balinese fabric, and Balinese coffee and spices. They are coming soon. You can already see them in our shop menu.

You can order in our online shop, or contact us by WhatsApp (+62 812 377 1461) or email. See our How to Order page for the steps.

We accept direct bank transfer. Our bank details are shown when you place an order. All prices are in US dollars.

Yes. We supply shops, resellers, hotels and businesses, with better prices for larger quantities. Visit our Wholesale page to request a quote.

Yes. Contact us on WhatsApp or by email to order a single piece before you place a larger order.

At the moment we deliver within Bali. If you are outside Bali, contact us before you order and we will tell you whether delivery to your location is possible and what it would cost.

It depends on your destination and on whether your products are ready or made to order. We give you an estimate when we confirm your order.

No. Product prices do not include shipping. The delivery cost, and any other fees such as taxes or bank fees, are agreed with you after you order and before we send your products.

Yes. Unused items can be returned within 14 days of delivery, and damaged items should be reported within 3 days. See our Refund and Returns Policy. for all details.